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Store owner replied:
Thank you for your feedback. We’re sorry to hear the item was not the correct size for your garage door and ultimately could not be used.
Our products are designed for specific door applications and dimensions, so we always recommend reaching out to our customer support team before ordering if you’re unsure which size or product is appropriate for your setup. We’re happy to help confirm compatibility and measurements to help avoid situations like this.
Needed to return it but was refused due to it being a “final sale” apparently. It definitely says final sale on the website now for this product but I don’t remember it saying final sale when I originally ordered it. I thought the receipt would call it out to clearly show that was the case when I bought it but the receipt doesn’t show final sale on it either. So the representative I talked to over the phone, Chelsea, talked with her supervisor to see if you’d be willing to make an exception but I was denied. Extremely disappointed in the outcome. If you're going to sell a final sale product, you need to call it out on the receipt so that there’s no he said / she said scenario to arise. Now I’m forced to believe that final sale was listed even though I don’t remember and even though I paid more than the currently listed price.
I won’t be working with you all again.
Store owner replied:
We're sorry to hear that you were disappointed with your experience.
We understand your frustration, especially when there is uncertainty about whether an item was marked as final sale at the time of purchase. Our team reviewed your request carefully, and Chelsea escalated it internally to determine whether an exception could be made. Unfortunately, because the item was sold as a final sale product, we were unable to approve a return.
We appreciate your feedback regarding the order confirmation and receipt. While final sale designations are displayed on the product page prior to purchase, we understand your suggestion that this information should also be reflected in the order documentation, and we'll share that feedback with our team as we continue to improve the customer experience.
We're sorry we weren't able to provide the resolution you were hoping for, and we appreciate that you gave us the opportunity to review your request.
- The Pease Doors Team
Store owner replied:
Hello Ricky,
We’re sorry to hear you were dissatisfied with your order, but this review is unfortunately misleading. Our records show that on June 6th, we provided you with the link to our returns portal and advised you to reach out with any further questions—we did not refuse your return request.
Additionally, the reason provided for the return was that the product was “not exactly what I needed.” There was no mention of missing screws at any point in our correspondence. Had that been communicated, we would have been more than happy to work with you to resolve the issue.
If you still need assistance, please don’t hesitate to contact us at info@peasedoors.com. We're always here to help.