Refund policy

Returns & Cancellations

Please visit our returns portal at: https://peasedoors.com/apps/returns should you need to return all or part of your order. If you have any questions about return eligibility or the return process, email us at info@peasedoors.com.

Our policy lasts 30 days from the date you receive your order (when the tracking number indicates that your order was delivered). If more than 30 days have elapsed since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items cannot be returned if they have been used, installed, or modified (e.g., painted).

Custom or special-order items (items not listed on our website) are not eligible for return or cancellation. This includes special size or custom decorative glass, custom size patio doors, and any other items that are not listed on the website or specifically designated as customized on the product page.

Doors and sidelite panels that have been modified (e.g., cut out for glass, prepped for locks, etc.) per the order request are eligible for return with a 50% restocking fee. This includes doors where glass has been installed into the door. They are eligible for cancellation if the door has not yet been modified. If the door has been modified, then a 50% cancellation fee applies.

Made to order items (hurricane impact glass, standard size patio doors, and transoms) are subject to a 25% restocking or cancellation fee. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you have not received a refund within 10-15 business days of returning your order, first check your bank or credit card account again.
If you’ve done all of this and you still have not received your refund, please contact us at info@peasedoors.com.

Final Sale items (if applicable)
Items marked as "clearance" or "final sale" are not eligible for return or refund. 

Exchanges (if applicable)
Please email us at info@peasedoors.com if you would like to make an exchange. Exchanges are handled on a case-by-case basis.

Shipping Labels & Costs
Returns must be initiated through the Pease Doors Returns Portal. Returns without the proper authorization paperwork (a Return Merchandise Authorization or RMA #) will not be accepted.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs to return an item can be higher than the shipping paid to deliver the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the order to you will be deducted from your refund. Shipments where delivery was refused for any reason other than documented damage to the shipment are not eligible for a refund.

Items shipped freight (large, bulky, heavy items or bulk quantity orders that come on a pallet) must be returned on a pallet. We do not have negotiated freight return rates so you will need to find your own local freight carrier to bring the item(s) back to our warehouse (select "ship on your own" in our return portal).

If you are shipping an item with value over $75 with your own label, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.