All warranties below are subject to *situations not covered by warranties and **warranty terms and conditions.
20 YEAR LIMITED WARRANTY ON WHITE PVC AND ALUMINUM EXTRUSIONS
Starting on the date of delivery, a twenty (20) year warranty applies to white PVC and white aluminum extrusions against peeling, buckling, blistering, cracking and major, uneven discoloration.
10 YEAR LIMITED WARRANTY ON SEALED GLASS UNITS
Starting on the date of delivery, a twenty (10) year warranty applies to sealed units against film formation or dust deposits between the two panes of glass, caused by seal failure.
5 YEAR LIMITED WARRANTY ON HARDWARE
Starting on the date of delivery, a five (5) year warranty applies to manufacturing defects in rollers and mortise handle on operating panel.
1 YEAR LIMITED WARRANTY
Starting on the date of delivery, a one (1) year warranty applies to:
- All manufacturing defects of the product.
- Transportation costs for replacement door or components.
*SITUATIONS NOT COVERED BY WARRANTY
- Installation that does not comply to the recommended instructions sheet or which does not respect best practices;
Example of non-compliance: frame not square, twisting, non-vertical or upside-down position.
- Any damage caused by abuse, negligence, accident, vandalism, natural disaster or poor maintenance.
- Inadequate maintenance: The owner is responsible for the normal maintenance of the product.
- Water infiltration not caused by a product defect.
- A defect or damage caused by poor control of heat or ventilation. Condensation caused by excessive humidity in the building.
- A defect caused by inadequate adjustment of the sliding panel(s)
- Discoloration of surfaces caused by: exposure to sources of excessive heat, exposure to chemical or corrosive materials, and/or use of an inappropriate cleaners or solvents
- Flexible paint surfaces such as co-ex or rubberized strips
- All doors or components repaired or modified by a 3rd party
**WARRANTY TERMS & CONDITIONS
- For all claims, original proof of purchase is required
- For claims outside of year one (1) following the delivery date, claimant is responsible for shipping costs of replacement products